IT SUPPORT

Network Hardware Support

Service levels

Multi-vendor support that gives your business peace of mind

Xcelerate’s third-party support extends the lifetime of your network. Decades of experience managing multiple networks have developed our best-in-class monitoring and maintenance skills. We support existing networks and plan and manage the transition to and implementation of new networks.

Why choose Xcelerate IT?

  • Support for all leading hardware providers
  • Hardware support beyond manufacturer warranties
  • High-level support and maintenance expertise
  • An increased lifecycle for your business network
Xcelerate technician installing network computer equipment in a data centre.

Your network hardware is essential – make sure you have the right support. 

IT SUPPORT

Helpdesk service

It is easy for a business to submit a ticket to get the right support.  Our experts are always at the end of the line, ready to assess the situation remotely and resolve the issue as soon as possible. For larger or recurrent issues, we’ve got you covered with onsite technical assistance.

System administrator monitoring server performance and preventing issues.
System network administrator upgrading a server.

IT SUPPORT

Multi-server capability

Xcelerate support for all leading server manufacturers. Our technicians will quickly get up-to-speed with your infrastructure and implement proactive monitoring as soon as you’ve joined our network. If you’re looking to upgrade or change your server set-up, we’ll help shape the strategy and locate the hardware that meets your plans.

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TAILORED SUPPORT 

 The service level that suits you

Our standard service packages are designed to suit every size of business, but we'll always talk to you to make sure you receive exactly the level of support you need.

Standard Support

Reliable support in working hours
  • Same-day response time
  • 9am - 6pm
  • 5 days a week (Mon-Fri)
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Advanced Support

Extra support in working hours
  • 4-hour response time
  • 9am - 6pm
  • 5 days a week (Mon-Fri)
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Premium Support

Round-the-clock support
  • 1-hour response time
  • 24 hours
  • 7 days a week
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Custom Support

MOST POPULAR
Support tailored for you
  • Custom response time
  • Custom hours
  • Custom days
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More from Xcelerate IT

Choose the service level that's right for you

Our experience working with companies large and small has helped us design service packages that meet most requirements. We're happy to discuss the specific requirements of your business and tailor our support to suit you. 

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