IT SUPPORT

Managed Support & Service Desk

Service levels

Reliable round-the-clock support for your whole network

Whether outsourcing or extending your IT support, Xcelerate will support your business with the highest-quality technical assistance. Flexible support levels and a streamlined ticketing system mean you can trust us to reduce your business downtime and increase performance.

Why choose Xcelerate IT?

  • Dedicated support
  • Easy-to-use ticketing system
  • Proactive network monitoring
  • Consolidation of multiple contract
  • Remote and onsite assistance
Managed and remote IT Support from Xcelerate ITS

Have confidence in expert technical support at the click of a button.

IT SUPPORT

Easy-to-access Helpdesk 

We make it easy for a business to raise tickets, so the level of support can be triaged and reach the right area in a manner.

Our technical experts are ready to assess the situation and provide the right support to resolve the issue as soon as possible.

Company workers collaborate with confidence thanks to Xcelerate IT's hardware and network support.
Customer support from Xcelerate IT

IT SUPPORT

Support designed to minimise disruption

We make sure access to support is available so IT issues can be resolved as soon as possible. In conjunction with proactive monitoring, our flexible support options help companies reduce the risk of disruption and downtime. Logging and anticipating errors means we can quickly respond to issues, from user onboarding to wireless functionality.

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TAILORED SUPPORT 

 The service level that suits you

Our standard service packages are designed to suit every size of business, but we'll always talk to you to make sure you receive exactly the level of support you need.

Standard Support

Reliable support in working hours
  • Same-day response time
  • 9am - 6pm
  • 5 days a week (Mon-Fri)
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Advanced Support

Extra support in working hours
  • 4-hour response time
  • 9am - 6pm
  • 5 days a week (Mon-Fri)
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Premium Support

Round-the-clock support
  • 1-hour response time
  • 24 hours
  • 7 days a week
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Custom Support

MOST POPULAR
Support tailored for you
  • Custom response time
  • Custom hours
  • Custom days
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More from Xcelerate IT

Choose the service level that's right for you

Our experience working with companies large and small has helped us design service packages that meet most requirements. We're happy to discuss the specific requirements of your business and tailor our support to suit you. 

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